Repair Process

Our staff is experienced in all aspects regarding collision repair and will assist you throughout the process. In the event that unforeseen delays arise, we will use our expertise to deal with these issues in a timely manner and maintain a quality repair to your vehicle. There are many steps in our repair process and they are discussed in some detail below. Again, if there are any questions or concerns regarding any part of the process, feel free to contact us.

Our body repair and paint teams are highly skilled and industry certified to produce only the highest quality repairs, paying particular attention to the smallest of details. Our administrative staff is attentive and knowledgeable and will offer professional assistance and answer any questions you may have regarding the repair process.


In the Estimate Process the vehicle is inspected and relevant data is entered into our estimating software applications. This data is compiled into an estimate that determines the cost of repairs. However, often there is hidden damage that cannot be seen until after the vehicle is disassembled.

Insurance Approval:

If we are a Direct Repair facility for the insurance company that you are dealing with, we will handle all aspects of the repair with that company. If not, a claims representative will contact you and set an appointment to estimate the damage to your vehicle and we will repair the vehicle based on their estimate.

Insurance Check Issued:

In the event the check is made payable to you and your lien holder, it is imperative that you contact the shop as soon as possible. Our staff is experienced in dealing with these endorsements. Delaying this action could delay the delivery of your vehicle.


In Disassembly, hidden damage is often found and inner structure repairs are determined. At times this may require us to re-contact the insurance company and update the insurance estimate as well as order additional parts.

Order Parts:

The parts for your vehicle are ordered and availability is checked. If a part needs to be special ordered, the order will be placed as soon as possible. Although many parts may arrive very quickly, the repair process can not begin until the shop receives all of the structural parts.

Structure Repair:

In the Structure Repair area the unitized body is returned to the factory specifications. A computer based laser measuring system is used to analyze the frame of your vehicle at multiple measurement points. This system assures that every vehicle will be returned to the factory specifications and assures an accurate repair.

Color Matching:

Color Matching is done with the aid of a computer database. The database stores the many thousands of paint codes and formulas that make up a specific paint color. Once the paint is mixed it is then checked for variations. Once the final mixture is prepared the parts that have been removed from the vehicle will be edged. Edging is the process where we paint the surfaces that cannot be accessed once the vehicle is re-assembled.

Body Repairs:

The Body Repair Department replaces exterior panels and all metal finishing that may be required. The vehicle begins to come back to life as sheet metal is installed and aligned. From here the vehicle will go to the paint preparations department.

Paint Prep:

Paint Preparation is a critical step in the refinishing process of every vehicle. All panels are prepared for paint, then primed and sealed to assure good adhesion when the final top color and clear coats of paint are applied.


Envirobase by PPG, a water-base paint is applied in a spray booth under tightly controlled conditions to keep contaminates out of the paint. After the paint is applied the spray booth is placed in “Bake Cycle” giving the paint a durable and long lasting finish.


Final moldings and detail pieces are put back on the vehicle in the reassembly area. All the vehicle's systems are checked during this process. The vehicle is almost complete and ready for delivery when it is in this stage.

Final Cleanup:

During the repair process the vehicle accumulates dust from the repairs. We will clean your vehicle and make sure all the fine details are complete. We will also road test your vehicle to ensure that everything is working properly. This final inspection is required to assure that the vehicle is restored to its pre-accident condition.


Delivery is the last step in the repair process. When the customer arrives to pick up the vehicle, the bill is explained and the final paper work is completed. The customer drives away in the vehicle that has been restored to its original condition.